Complaints & Grievances
Our Torrance Unified Human Resources Department is responsible for receiving, coordinating, and investigating complaints from students, families, and employees. There are several programs and avenues to comply with state and federal civil rights laws.
Uniform Complaint Procedures
Except as may otherwise be specifically provided in other District policies, the uniform complaint procedures (UCP) shall be used to investigate and resolve only the complaints specified in BP 1312.3. The District has desginated the Chief Personnel Officer as the compliance officer for the uniform complaint procedure. Complaints should be sent by email or mail to:
Chief Personnel Officer
Human Resources
2335 Plaza Del Amo Torrance, CA 90501
(310) 972-6071, humanresources@tusd.org
As described in AR 1312.3, the compliance officer who receives a complaint may assign another compliance officer to investigate and resolve the complaint, and the compliance officer shall promptly notify the complainant and respondent of the new assignment. In no instance shall a compliance officer be assigned to a complaint in which the officer has a bias or conflict of interest that would prohibit the fair investigation or resolution of the complaint. Any complaint against a compliance officer or that raises a concern about the compliance officer's ability to investigate the complaint fairly and without bias shall be filed with the Superintendent or designee, who shall determine how the complaint will be investigated.
Certificated
Complaint
The Board of Education recognizes the need to establish a process to allow employees and job applicants to have their concerns heard in an expeditious and unbiased manner. The Board expects that employees will make every effort to resolve complaints and disagreements informally before filing a formal complaint.
- Board Policy 4144(a) and Administrative Rule 4144(a) - (c) - Complaints
- Board Policy 1312.1 and Administrative Rule 1312.1(a) - (c) - Complaints Concerning District Employees
Grievance: Definitions
- An alleged violation of the agreement negotiated between the union and District administration that negatively affected a unit member.
- A "grievance" is defined as an allegation that the grievant has been adversely affected by a violation, misinterpretation, or misapplication of the provisions of this Agreement.
- A "grievant" may be any member of the bargaining unit or the Association as per Section 3543.1(a) of the EERA and PERB Decision No. 791.
- A "day" is any day on which the administrative offices of the District are open for business except when a grievance is filed after May 1 and prior to the end of the school year, the time limits shall be regarded as calendar days. Time limits affected by the winter and spring recesses shall be extended by five (5) days.
- The "immediate supervisor" is the lowest level administrator having jurisdiction over the grievant and who has the authority to resolve the particular grievance.
Classified
Complaint
A violation(s) or alleged violation(s) of the Classified Employee Rules and Regulations. Complaints do not apply to appeals from disciplinary actions, requests for classification study or salary review, provisions of collective bargaining agreements, and content of an evaluation.
Personnel Commission Chapter 18: Complaint Procedure
Grievance
An alleged violation of the agreement negotiated between the union and District administration that negatively affected a unit member.
Grievances should be filed on approved District forms in a timely manner. Please refer to your collective bargaining agreement for details on the grievance procedures.
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